Frequently asked questions

PinkPepper is AI-powered food safety compliance software built for EU and UK food businesses. It helps you create and maintain HACCP plans, allergen documentation, SOPs, corrective action records, and audit-ready evidence packs — grounding every output in verified, up-to-date EU and UK food safety legislation.

PinkPepper is designed for restaurants, cafés, catering operations, food manufacturers, and food retailers operating under EU or UK food hygiene regulations — particularly teams that lack a dedicated compliance officer or food safety manager.

No. PinkPepper uses a retrieval-augmented generation (RAG) system purpose-built for food safety compliance. Every response is grounded in a curated knowledge base covering 35+ EU and UK food safety regulations, FSA/FSS official guidance, best-practice SOPs, and certification standards including BRCGS, ISO 22000, SALSA, and SQF. It is not a general-purpose chatbot — it will not respond to questions outside its food safety scope.

PinkPepper's knowledge base covers 35+ EU and UK regulations, including: EC 178/2002 (General Food Law), EC 852/2004 and EC 853/2004 (food hygiene), EU 1169/2011 (allergen labelling, including Natasha's Law), EC 2073/2005 (microbiological criteria), EU 2023/915 (contaminant limits for heavy metals, mycotoxins, and process contaminants), EC 1935/2004 and EU 2025/351 (food contact materials), EU 2015/2283 (novel foods), EC 1829/2003 (GMOs), EU 2018/848 (organic production), and UK-retained equivalents post-Brexit. Coverage spans HACCP, allergen management, traceability, temperature control, pest control, microbiological testing, and more.

Primary legislation is sourced directly from EUR-Lex CELLAR — the official open-data repository of the Publications Office of the European Union. PinkPepper automatically syncs with EUR-Lex on a monthly basis, using content hashing to detect amendments as soon as they are published, so the knowledge base always reflects the most recent consolidated versions. UK retained law equivalents and FSA/FSS official guidance documents are maintained separately. Amendment detection runs independently of EUR-Lex metadata timestamps, ensuring accuracy even when EUR-Lex does not update modification dates for consolidated texts.

PinkPepper outputs are grounded in authoritative regulation text and official guidance, but they do not constitute legal advice. Regulatory requirements vary by business type, jurisdiction, premises, and local enforcement practice. You must review all outputs against your specific operational context and local legal obligations. Where legal certainty is required, consult a qualified food safety professional or legal adviser. PinkPepper is a documentation tool — not a compliance guarantee.

Your business retains full legal responsibility for all food safety documentation, decisions, and operational controls. PinkPepper accelerates the drafting process, but the final review, sign-off, verification, and implementation of all compliance documents must be carried out by accountable, competent personnel within your organisation. Generating a document in PinkPepper does not fulfil a legal obligation — acting on it does.

No. PinkPepper reduces the time spent on initial documentation drafts, but it is not a substitute for site-specific professional assessment, hands-on verification, or qualified food safety advice. Many businesses use PinkPepper alongside a consultant — preparing working drafts quickly on the platform, then having a professional review and validate the final outputs.

Yes. You can create an account and explore the platform before committing to a paid plan. Visit the pricing page for current plan details and trial options.

PinkPepper generates a structured HACCP plan document covering all seven Codex Alimentarius principles: hazard analysis, critical control points, critical limits, monitoring procedures, corrective actions, verification activities, and record-keeping requirements. Each plan is tailored to your business type and process flow, references the applicable EU or UK regulation, and is exported as a formatted document ready for submission to an enforcement officer or auditor.

PinkPepper helps you build allergen matrices, written menus, and ingredient declarations aligned with EU 1169/2011 and Natasha's Law (UK Food Information Amendment 2021). It flags the 14 major allergens, supports precautionary allergen labelling decisions, and generates staff training records and allergen management SOPs. All outputs reference the controlling regulation and can be updated as your menu changes.

Yes. PinkPepper supports multi-site operations. You can maintain separate compliance documentation for each premises while sharing templates, SOPs, and training records across your estate. Contact us to discuss team and enterprise plans suited to your organisation's size.

All data is encrypted in transit and at rest. PinkPepper does not use your business data to train AI models. Your documents and conversation history are stored securely and are only accessible to users in your account. For full details, refer to our Privacy Policy and Data Processing Agreement.

Consultant access is available on the Pro plan. Once active, you can request a review of any document or compliance question directly within the platform. A qualified food safety professional will review your submission and return feedback, typically within one to two business days.